Zix is now part of OpenText™ Cybersecurity

Quick history: Zix was acquired by OpenText in 2021. You've been directed to the OpenText Cybersecurity site, which represents the complete set of product & service portfolios.

Nothing. You'll still get the same great service and expertise that you're used to, just with a new brand. (Tip: you should really check out our complete offering.)

Nothing. We've simply consolidated the marketing aspects of the Zix website within https://cybersecurity.opentext.com, but the existing support portals will remain. See Customer Resources above.

Encrypted Email Recipients:

Recipients of encrypted email who need assistance should contact the sending organization's support group. This support contact information is provided on the portal login page.

ZixMail Non-Corporate Customers:

To open a ticket, please email support@zixcorp.com. Please allow up to 3 business hours for email responses.

Corporate Customers:

Corporate customer administrators may contact us:
by phone (888-576-4949.),
by email (support@zixcorp.com), or 
via the Support Portal.

When you arrive on our support portal, you can immediately access knowledge base articles for questions about email encryption and how to open an encrypted email. You can also access ZixMail user instructions and software downloads of ZixMail. Corporate administrators will need to login for additional knowledgebase articles and software downloads related to ZixGateway and the management of all Zix solutions.

After deployment, we offer three Tech Talk webinars for additional assistance and refreshers. Please login to the customer support portal to register for the webinars. Additionally, Zix has posted training videos in the ZixGateway section of the support portal.

All patches, updates and new software releases for Zix are included in your service. There is no cost to upgrade. We recommend the use of latest versions, which are available in the downloads section of our support portal.

Recipients of encrypted email can get support from the sending organization. The support email address can be found on the login screen when clicking on the encrypted email notification link. If you have any questions about why you received an encrypted email notification or the content of the message, please contact the sender.