MailStore Cloud Service Level Addendum

This MailStore Cloud Service Level Addendum (“MailStore SLA”) sets forth the service levels provided by OT to You in the underlying agreement for the MailStore Cloud Services. Capitalized terms not defined herein shall have the meaning given to them in the Cloud Terms and Conditions.

1.1.    “Downtime” means the total number of minutes in a calendar month during which the MailStore Cloud Services are unavailable or inoperable, except for any exclusions mentioned in Section 3 of this MailStore SLA, as determined by OT.

1.2.    “Uptime Percentage” means the total number of minutes in a calendar month minus Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month, as determined by OT.

2.1.    For as long as You are subscribed to the MailStore Cloud Services in accordance with the Cloud Terms and Conditions, OT will use commercially reasonable efforts to ensure that the MailStore Cloud Services will be available and operational at an Uptime Percentage of 99.9%, as measured over any calendar month (the “Service Level Target”).

3.1.    The Service Level Target shall exclude Downtime resulting from:
3.1.1.    Third-party service (including, without limitation, Amazon Web Services, Microsoft Azure) outages or other causes beyond OT’s reasonable control;
3.1.2.    Configuration, maintenance or correction of third-party software, hardware or communications facilities;
3.1.3.    Scheduled maintenance, or emergency maintenance;
3.1.4.    Your use of an unsupported version of the MailStore Cloud Services;
3.1.5.    Force Majeure as detailed in the Cloud Terms and Conditions; or
3.1.6.    Your use of the MailStore Cloud Services other than in accordance with the Agreement.