Important resources for customers
Although Erado is now formally part of the OpenText family, you still have access to the support and account portals you're used to.
Support Portal (Zixcorp.com)
FAQs (Frequently Asked Questions)
What happened to Erado?
Quick history: Erado was acquired by Zix Corporation in 2018. Zix was then acquired by OpenText in 2021. You've been directed to the OpenText Cybersecurity site, which represents the consolidated product & service portfolios for Zix and Erado as well as our other products for data security and data protection.
What's changed about my account team?
Nothing. You'll still get the same great service and expertise that you're used to, just with a new brand. (Tip: you should really check out our complete product offering.)
What's changed about managing my account?
Nothing. We've simply consolidated the marketing aspects of the Erado website within https://cybersecurity.opentext.com, but the existing Erado management portal has stayed in place: Manage Erado
How do I contact support?
For non-urgent issues, please email support@zixcorp.com. We will respond to the email within 3 business hours.
For urgent issues, email support or open a ticket via the support portal then call support at 888-576-4949.
Is there any cost to maintain my software?
All patches, updates and new software releases for Erado products are included in your service.