New server backup that eliminates 5 hidden backup costs for MSPs

In a recent poll regarding the importance of backups, IT professionals and managed service providers (MSPs) alike cited ransomware as their #1 concern. However, the biggest threat to many small organizations isn’t ransomware alone. It’s the gap between where you detect it and where you recover.

Many MSPs have already seen success consolidating their cybersecurity tools into a single platform with OpenText Secure Cloud. Endpoint protection, email security, security awareness training, and more are all managed through one console. That consolidation has paid off in efficiency, faster onboarding, and simpler management.

But for most MSPs, server backup still lives somewhere else. With a different vendor, a different console, a different billing relationship. And while that setup works, it introduces costs that aren't always visible on a line item. Costs that also show up in your client’s cyber resilience posture. When server backup is disconnected from the tools you use to detect and prevent threats, the "recover" part of your resilience strategy operates in isolation from everything else.

Our new OpenText Server Backup – Public Cloud provides a unified approach to eliminate those costs. For MSPs thinking about consolidation or already running their security stack with OpenText, these five areas are worth a closer look.

1. Console switching slows down response

The cost:

When a client experiences a security incident, your team needs to assess the threat, determine scope, and initiate recovery as quickly as possible. If your security alerts and your backup and recovery workflows live with different vendors, that response involves switching between platforms, logging into totally separate environments, and piecing together a timeline between two data sources. During an incident, that friction translates directly into real client downtime.

What changes with a unified approach:

When backup and security are managed within the same platform, server backup status is visible alongside endpoint protection and EDR alerts. Detection and recovery work together, rather than via two parallel processes your team improvises under pressure. With OpenText Server Backup - Public Cloud, not only is the path from detection to recovery significantly shorter when both live in the same console, but disaster recovery to AWS EC2 cloud hosting delivers recovery time objectives (RTO) measured in minutes.

2. Every new client means double the onboarding work

The cost:

When backup and security come from different vendors, setting up a new client means configuring two separate environments. You establish the tenant, deploy agents, set policies, and assign permissions in your security console. Then repeat a version of that process in a completely different backup platform with its own wizard, policy engine, and user management. For lean MSP teams, that duplicated effort extends the time before a client is fully protected, and the hours spent on that second configuration round aren't billable.

What changes with a unified approach:

Server Backup - Public Cloud fits into the onboarding workflow you're already using. Setup is wizard-driven within the same multi-tenant console where you configure other security tools, role-based access controls, two-factor authentication, and more. Partners can go from signup to first backup in as little as 10 minutes. As your client base grows, the difference between one onboarding process and two has a real impact on how efficiently your team scales.

3. You're paying more for storage than you need to

The cost:

Many backup platforms lock you into expensive storage or proprietary environments with limited flexibility around how or where data is stored and what it costs at scale. Even if you already have public-cloud storage accounts, you may be paying a backup vendor more for cloud storage you’ve already provisioned or higher cost tiers.

What changes with a unified approach:

Server Backup - Public Cloud offers a “Bring Your Own Cloud” (BYOC) model. Partners can connect their existing AWS public cloud accounts and back up to storage they already pay for and control. Our built-in intelligent S3 tiering automatically moves infrequently accessed backups to lower-cost storage classes to save money. Simultaneously, forever-incremental backups further reduce the amount of data transferred and stored after the initial seed.

For clients who prefer a hands-off approach, OpenText-hosted storage is available. It offers predictable per-unit pricing that is calculated based on the amount of data protected, not space needed to store it which can fluctuate due to compression capabilities. It’s accessible across 8 global storage regions, including EMEA and APAC.

The result is a leaner storage footprint and more flexibility to manage costs in a way that protects margins.

4. Your team is maintaining expertise across redundant tools

The cost:

Every platform in your stack carries its own learning curve: configuration, troubleshooting, alert interpretation, documentation, and ongoing training as the product evolves. With your backup platform separate from your security platform, your team is forced to upkeep two sets of product knowledge. Two interfaces, two sets of release notes, two vendor support processes. Even for a team of 2 to 3 techs, covering everything from endpoint security to server recovery represents real operational drag.

What changes with a unified approach:

Consolidating server backup into the same console your team uses daily means one interface to master, one set of workflows to document, and one vendor relationship to manage. Because management follows the same structure your team already uses for security, the learning curve for adding server backup is significantly shorter than onboarding an entirely new platform. Learning a new capability within a tool your techs already know is a much lighter lift.

5. Separate billing adds margin friction

The cost:

Billing complexity has a real impact on how MSPs package and price their services. When backup and security come from different vendors, you're reconciling multiple invoices each month with different billing cycles and payment structures. That friction makes it harder to build simple, profitable service bundles and present a clean, unified bill to clients.

What changes with a unified approach:

With Server Backup - Public Cloud, billing is consolidated through the same OpenText systems you already use. Usage is tracked automatically and invoiced alongside your other OpenText products. That singular relationship results in a single invoice and set of terms. And the simplification makes it easier to model margins accurately and build service packages your clients can understand at a glance.

Introducing OpenText Server Backup – Public Cloud

At their core, these five costs are driven by the same structural issue: when server backup operates outside your security platform, recovery becomes separate from detection and prevention. Your resulting cyber resilience strategy has a blind-spot running through it, and every cost on this list is a symptom.

Fortunately, closing that gap doesn't require adding another tool. It means bringing server backup into the platform where it logically belongs. To achieve this, we’re excited to introduce OpenText Server Backup - Public Cloud.

Server Backup – Public Cloud integrates into the OpenText console you already use for security. It was built to give MSPs an easy, cost-efficient way to add server backup to their existing security platform without introducing new hardware, separate logins, or a second onboarding workflow. It includes BYOC or OpenText-hosted storage options, forever-incremental backups that save time and space, fast wizard-driven onboarding, immutable backups to prevent tampering, and support for common compliance regulations such as HIPAA, GDPR, and more.

If you're working toward vendor consolidation or already using OpenText for cybersecurity, your server backup belongs with your security tools. It belongs with OpenText.

Server Backup – Public Cloud is available today through OpenText Secure Cloud. View the datasheet for more information or contact us today to start your free trial