Cloud backup and recovery are essential for cyber resilience

There isn’t one singular security stack that eliminates incident risk. The moment a client experiences a ransomware attack, server failure, or significant data loss, your MSP practice is measured on how fast you can help them recover.

For MSPs, that accountability extends across three environments where client data lives and where backup gaps often exist: servers running business-critical workloads, SaaS applications handling daily operations, and endpoints that travel beyond the office and the perimeter.

When any of those layers lacks solid cloud backup coverage, an MSP carries the operational consequence. Offering clients backup and recovery across server, SaaS, and endpoints transforms how your practice delivers on the promise of cyber resilience. Here's what changes:

• Simpler protection across every environment your clients rely on

• Faster, more targeted recovery that gets your clients back online before downtime turns into a business crisis

• Genuine recovery readiness that holds up under pressure

• A resilient service model that scales with your practice

Simplify protection across server, SaaS, and endpoint environments

Protecting server, SaaS, and endpoint environments through separate backup vendors creates a specific kind of operational risk. Each vendor has its own support path, contract terms, and onboarding process. Policy gaps between vendors go unnoticed until an incident exposes them.

When a client experiences data loss, accountability is distributed across multiple relationships, and so is the recovery conversation. For lean MSP teams managing dozens of client accounts, that vendor sprawl cuts into margins and response capacity that defines a healthy practice.

Simplification comes from consolidating backup coverage in a single vendor relationship. OpenText Cybersecurity gives MSPs one vendor for the full breadth of their clients' cybersecurity and resilience needs, from threat prevention to backup and recovery.

• OpenText Cloudally Backup covers SaaS backup and recovery across the cloud platforms SMBs rely on most.

• OpenText Server Backup – Public Cloud covers cloud server backup and infrastructure backup for critical server workloads.

• OpenText Endpoint Backup covers endpoint backup for laptops and desktops across distributed workforces.

This consolidation means one support path, one procurement process, and one vendor relationship across every environment you manage. No new vendor to vet, no new contracts to negotiate, no new support escalation paths to learn.

Reduce downtime with faster and more nimble recovery

When a server fails, ransomware hits, or critical data disappears, an SMB client's business stops. Staff can't work, clients can't be served, and revenue stalls until systems are back online.

What drives recovery time is often less about the incident itself and more about the state of the backup environment when recovery begins. For example:

• Are backups current?

• Is the data needed for the restore actually protected?

• Can the team recover a single file without restoring an entire server?

• Can a deleted SaaS record be recovered without rolling back the entire environment?

If the answer is no for each of those questions, recovery time is longer and becomes more disruptive for the client. Flexible and current backup coverage across every environment helps clients answer those questions favorably and avoid disruptions.

• OpenText Server Backup – Public Cloud supports recovery from individual files to full servers or bare metal, so clients can restore exactly what's needed. Forever-incremental backups keep the most current data available without needing a full backup cycle to complete, and fast disaster recovery to cloud instances gets critical servers back online quickly.

• OpenText Endpoint Backup keeps endpoint data recoverable across a few dozen to a few thousand endpoints, regardless of their status or location. This helps MSPs manage data risks from ransomware or lost or stolen devices.

• OpenText Cloudally Backup delivers item-level, folder-level, and point-in-time restore across the SaaS platforms SMBs rely on most: Microsoft 365 Backup, Office 365 Backup, Outlook Backup, SharePoint Backup, OneDrive Backup, Microsoft Teams Backup, Google Workspace Backup, Google Shared Drive Backup, Salesforce Backup, Box Backup, and Dropbox Backup.

Faster, more flexible recovery gets clients back online sooner and keeps your team out of extended support cycles. And for your MSP business, it means fewer escalations, faster case closure, and stronger retention.

Improve recovery readiness before an incident occurs

The most damaging backup failures are the ones where backup exists, but recovery doesn't work as expected. A client who believes they're covered but finds out they aren’t when there’s an incident, faces a compounded crisis: the incident itself and the realization that the recovery plan wasn't sufficient.

Recovery readiness requires having active backup in place, and that the backup data is intact and current. It requires that recovery workflows be tested, and the team running them knows what to expect. Recovery time objectives need to be realistic and verified, not assumed. And backup data must be stored in a way that an attack targeting production systems can't also reach the backup.

This is where many SMB backup environments fall short. Backups run on schedule but go untested, and recovery plans stay unverified until an incident forces the issue.

A ransomware group could encrypt production systems and the backup repository in the same attack because both were accessible from the same environment. Or a restore is initiated, and the backup data covering the affected period is incomplete because retention policies weren't configured correctly. These are operational failures that happen before the incident, but they determine the outcome after it.

• OpenText Server Backup – Public Cloud supports non-disruptive disaster recovery (DR) readiness tests, so you can validate your client's recovery plans without taking systems offline. Backup data is stored as immutable copies across three availability zones, isolated from production systems.

• Secure cloud backup through a customer-controlled public cloud or OpenText-hosted cloud storage services to keep recovery assets accessible when production is down.

• OpenText Cloudally Backup provides unlimited retention and automated cloud-to-cloud backup across SaaS platforms, so the point-in-time data needed for recovery is available even when loss isn't discovered until weeks or months later.

Recovery readiness is what turns a backup tool into a recovery capability. The clients who recover well aren't the ones with the most backup tools; they're the ones with an MSP that built a recovery-ready environment before it was needed.

Strengthen resilience without adding complexity to your practice

Every additional vendor an MSP manages introduces overhead like procurement, onboarding, ongoing support, and billing. For backup specifically, separate vendors for SaaS, servers, and endpoints means three procurement cycles, three support relationships, and three platforms to maintain across every client account. That model is expensive to operate at scale and creates fragmentation that slows incident response when clients need it most.

The MSPs who add backup most effectively do it within their existing operational model. When backup coverage sits within the same vendor relationship as your cybersecurity tools, adding a new client to backup is a straightforward extension of what's already in place. When the vendor relationship already exists, there's no new procurement process to justify. When the management approach is familiar, there's no new training curve for your team or your clients' IT staff.

For MSPs already working with OpenText Cybersecurity, secure cloud backup for servers, SaaS, and endpoints extend the portfolio without increasing operational overhead. Each solution in the OpenText backup portfolio includes multi-tenant management capabilities, so MSPs oversee server, SaaS, and endpoint backup across every client account with separate access controls for IT admins and end customers.

Flexible secure cloud storage options, including Bring Your Own Cloud with existing public cloud accounts or online storage through OpenText-hosted infrastructure, keep costs predictable at any scale. Small business backup needs are covered without hardware appliances, proprietary infrastructure, or manual update cycles that add to your team's workload.

The result is a service portfolio built around business continuity and cyber resiliency that scales with your practice rather than against it, and this protection and recovery is delivered from a single vendor relationship your clients trust.