OpenText™ Core Email Continuity

Email continuity for zero downtime communication

Keep your team connected and productive, even when your email is down.

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Why email continuity matters

Email downtime hurts business. Outages can mean missed communications, lost revenue, and poor customer experiences. With more employees working remotely, constant email access is critical. Businesses need a solution that guarantees users can send, receive, and respond to email—even when their infrastructure is offline.

The email continuity solution you can count on

Always-on access to your inbox. OpenText Core Email Continuity ensures uninterrupted access to company email by providing 30 days of stored messages and the ability to send, receive, and reply through a secure web portal or Outlook, even during a primary server outage. It works automatically without additional hardware or software and integrates with OpenText Core Email Threat Protection. 

Benefits of cloud-based email continuity for your business

  • Keeps business communication flowing during email outages.

  • Provides 30-day access to stored email via secure web portal or Outlook.

  • Maintains employee productivity with automatic failover.

  • Prevents embarrassing bounce-backs and service disruption.

  • Seamlessly syncs email activity once your primary server is back online.

The features behind seamless email continuity

  • Automatic failover protection

    • Ensures continuous access to email during outages.
    • Prevents downtime-related productivity loss.

       

  • 30-day email access

    • Secure access for up to 30 days of email history.
    • Read, reply, forward and compose messages during an outage.

  • Web and Outlook integration

    • Use Outlook on the web or connect direct via POP/IMPAP.
    • Access from any device, anywhere.



     

  • Auto-provisioning and sync

    • Set up quickly through a central portal.
    • Automatically syncs sent items and mail activity when primary systems recover.


How email continuity keeps your business connected

OpenText Core Email Continuity is automatically provisioned through a central portal and runs in the background until it’s needed.

When your primary mail server goes down, email messages are spooled at the spam filter, and users are redirected to a secure web portal or can access messages through Outlook using POP or IMAP. Once they access their messages, they can read, reply, forward and compose messages. Once service is restored, all email activity is automatically synced back to the primary system, ensuring a seamless experience and preserving message continuity.

OpenText Core Email Continuity resources

Data sheet
OpenText Core Email Continuity

Ensure email remains accessible across all devices during any outage or downtime.

Product tour
Email threat protection interactive tour 

See how our product detects, blocks, and responds to email threats.

Data sheet
2026 Threat Report

Read about current, evolving cyber threats and find out what you can do to stay secure.

FAQ

Users have full access to 30 days of inbound messages.

Yes. They can compose, reply, forward and send messages.

No. OpenText Core Email Continuity works automatically and requires no added infrastructure.

Sent items and email activity from the continuity period sync back automatically.

Yes. It supports POP/IMAP configuration and offers web access similar to Outlook.

Yes. Choose from data centers in the US, UK, or Switzerland.

Yes. It works with OpenText Core Email Threat Protection and offers end-to-end security.

It requires either OpenText Core Email Threat Protection or OpenText Core Advanced Email Threat Protection.