OpenText Cybersecurity is setting a new standard for what MSPs should expect from their vendors

For too long, MSPs have been expected to adapt to their vendors' rules: rigid licensing, high minimums, complex commitments, and impersonal service. The industry has normalized a model where vendors hold the power, and partners absorb the risk. 

That era is ending. 

OpenText Cybersecurity is leading a movement to build partnerships based on trust, flexibility, and shared success. We're proving that vendors can succeed by making it easier for MSPs to do business, not harder. Our mission is simple: give partners the freedom to grow profitably, serve customers confidently, and operate without restriction. 

The old model is broken

Traditional vendor relationships were built for a different time. MSPs were expected to commit to long-term contracts, meet minimum purchase requirements, and navigate tiered pricing structures that only rewarded high-volume partners. Support came through ticketing systems with slow response times. Trials were limited or unavailable. And when your needs changed—customers churned, requirements shifted, markets evolved—you were still locked into commitments that no longer made sense. 

This model served vendors well. It gave them predictable revenue and reduced churn. But for MSPs, it created risk, reduced agility, and tied up capital in unused licenses. 

The rise of acquisition-heavy platforms has made this worse. Vendors have consolidated tools through rapid acquisitions. The result is fragmented product suites with inconsistent integration and mixed OEM technology. MSPs manage complexity instead of value delivery. They reassign seat allotments, track license credits, and work around systems that prioritize licensing lock-in over partner success. 

OpenText Cybersecurity: A different approach

OpenText Cybersecurity built its MSP program around a simple principle: when partners succeed, everyone wins. This philosophy shapes every decision we make, from pricing to support to product development. 

Month-to-month licensing without restrictions 

OpenText gives MSPs the freedom to scale up or down each month. There are no contracts, no minimums, and no pre-buys. Partners pay only for what's in use, and month-to-month terms make adjustments easy as customers change. When a customer leaves or usage drops, there's no need to reassign seats, track credits, or carry unused licenses. MSPs stay agile and cash-efficient. 

This flexibility transforms how MSPs operate. Partners can take on smaller customers without worrying about minimum commitments. They can test new markets without upfront risk. They can adjust their service offerings as customer needs change—all without getting locked into long-term contracts or managing complex vendor relationships. 

Free trials that build trust 

Every customer receives their own 30-day free trial. This isn't a partner-level demo or a limited proof of concept. Every end customer gets full access to test solutions in their own environment before making a purchase decision. 

This approach changes the sales process. MSPs can demonstrate value risk-free, build customer confidence, and accelerate adoption. Trials remove the friction from decision making and turn security conversations from cost discussions into value demonstrations. 

NFR licenses for real-world experience 

MSPs receive full not-for-resale (NFR) licenses to use OpenText products in their own production environments. Partners can run solutions internally, train their teams, and showcase products in live demonstrations.  

This hands-on access builds confidence and speeds onboarding. MSPs prove value to customers with real-world results instead of slideware presentations. 

Human-centered support 

Every MSP partner works with an account manager who knows their business. These aren't generic sales contacts or AI support agents. They're experienced professionals who understand MSP operations and help partners navigate programs and bundles. 

This structure gives MSPs a reliable path to expertise. When partners have questions, need technical guidance, or want to influence product direction, they talk to people who can actually help—not automated systems or AI bots that prioritize volume over resolution. 

Transparent, profitable pricing 

OpenText bundles are priced to leave meaningful room for MSP profitability. Partners achieve strong margins even at smaller volumes, and the best-performing MSPs see exceptional results. 

Unified Microsoft CSP distribution

OpenText operates as both a security vendor and a Microsoft CSP distributor. This gives MSPs a single, trusted source for both productivity and protection. 

By combining Microsoft 365 and Azure with OpenText Secure Cloud bundles, partners can consolidate billing and licensing into a single, streamlined experience. They can strengthen customer relationships with bundled productivity and security offerings. They can simplify procurement and reduce administrative overhead. And they can rely on one vendor for expert technical support across both Microsoft and OpenText solutions. 

This integrated approach saves MSPs time, reduces cost, and creates recurring revenue opportunities across their entire customer base. Partners gain unified visibility, consistent support, and a single procurement path that reduces complexity while accelerating growth. 

Complete security bundles for OpenText MSPs

OpenText Secure Cloud bundles combine comprehensive protection into ready-to-sell packages that are easy to license, deploy, and scale. 

Both bundles are managed through the OpenText Secure Cloud Platform, giving MSPs a unified view across every customer. Partners can provision, monitor, and report from one console, reducing tool sprawl and simplifying daily operations. 

The platform integrates with the RMM tools MSPs already use, so partners can deploy and manage OpenText security within their existing operations. There are no forced migrations, no vendor-specific management requirements, and no lock-ins that restrict operational flexibility. 

MSP benefits: 

OpenText MSPs get access to industry-leading benefits that drive real business results: 

 

• Month-to-month flexibility: No contracts, no minimums, no pre-buys. Scale up or down each month and pay only for what's in use. 
• Free trials: Every customer receives a 30-day free trial. Demonstrate value risk-free to accelerate adoption and improve close rates. 
• NFR licenses: Partners receive full NFR licenses to use OpenText products in their own production environments and for live demonstrations. 
• Award-winning support: Our MSP partners are paired with a human account manager who knows their business, plus can provide input to OpenText's product managers and engineers. 
• Unified Microsoft CSP distribution: As a Microsoft CSP distributor, OpenText gives MSPs a single, trusted source for selling Microsoft 365, Azure, and cybersecurity .
• Seamless RMM integration: Deploy and manage protection directly from your preferred RMM environment — no tool restrictions or forced migrations. 
  
  

A new standard for vendor partnerships

The MSP industry is changing. Partners are demanding transparency, flexibility, and genuine support from their vendors.  

OpenText is proving that vendors can succeed by making MSP partnership simple, transparent, and built for mutual growth. And we do it by giving partners the freedom to succeed on their own terms. 

The old model is broken. MSPs deserve better. OpenText is delivering it. 

Ready to experience the OpenText difference? 

Contact us to discover how OpenText makes partnership simple, profitable, and built for growth.